Amazon is testing Quick Suite, an AI workplace tool for custom agents

Amazon is preparing to make a bold move into the fast-growing world of AI-powered workplace tools with a new platform called Quick Suite, according to internal documents viewed by Business Insider. The software, which is still in testing, aims to unify multiple AI agents into a single workspace experience, offering businesses automation, data-driven insights, and custom-built digital assistants.

What is Quick Suite?

Quick Suite is designed as an agentic AI workspace, meaning it doesn’t just generate answers but can take actions and independently use tools to complete tasks. According to one confidential document, the platform will let "every business user make better decisions, faster, and act on them swiftly" by combining automation, deep research, and business insights in one place.

The platform will integrate several existing AWS products — including QuickSight (Amazon’s data analytics service) and Q Business (its generative AI chatbot) — while introducing a new workflow tool called Quick Flows. Quick Flows enables employees to automate repetitive tasks through natural language prompts, cutting down on time-intensive processes.

Quick Suite will also feature a deep research agent, capable of generating detailed reports from both company and external data. Businesses will be able to design custom AI agents for specific functions or teams, and share them across the organization.

Competing in the AI Agent Race

Amazon’s push into agentic AI places it in direct competition with Google, Microsoft, OpenAI, and Salesforce, as well as a wave of startups developing similar tools. AI agents are widely viewed as the next frontier of generative AI — moving beyond chatbots and content generation into dynamic, task-oriented automation.

The project also marks Amazon’s renewed effort to gain ground in the enterprise software-as-a-service (SaaS) market. Despite AWS’s dominance in cloud infrastructure, Amazon has struggled to replicate that success in business applications. Quick Suite could give the company a much-needed foothold in this lucrative sector.

Early Testing and Feedback

Amazon has invited at least 50 companies to a private preview of Quick Suite, with early testers including BMW, Intuit, and Koch Industries. The company has also begun internal beta testing, sending invitations to employees across AWS.

Feedback has been mixed but promising. Users praised Quick Suite for its more intuitive setup compared to Q Business and highlighted the deep research feature as a standout. Integration with third-party tools such as Atlassian’s Jira has also been well received.

However, beta testers also reported frustrations, including networking limitations in cloud environments and complex permission requirements for connecting data sources.

Another Shot at SaaS Success

Quick Suite represents a strategic pivot for AWS. While Q Business was initially positioned as Amazon’s flagship AI workspace, Quick Suite is now being prioritized as the company’s leading AI agent platform.

The timing is critical. Industry analysts expect that more than 40% of business users will adopt AI-enhanced work environments in the near future, making the enterprise market a high-stakes battleground.

An Amazon spokesperson highlighted the strong response to earlier products like Amazon Q Business and QuickSight, noting adoption by customers including Remitly, Nasdaq, Smartsheet, BMW, and GoDaddy. “We’re building on this strong response with even more innovation to help customers realize the benefits of agentic AI in the workplace,” the spokesperson said.

Launch Timeline

It remains unclear when Quick Suite will officially launch. The rollout has already been delayed once, from mid-July to September, according to the documents. Whether Amazon can deliver a polished product that competes with rivals will determine its ability to finally secure a leading role in enterprise AI applications.