ElevenLabs debuts Conversational AI 2.0 for enterprises
Artificial intelligence is reshaping the business landscape faster than ever, and nowhere is that more evident than in the realm of speech and voice AI. ElevenLabs, the well-funded voice tech startup founded by ex-Palantir engineers, has just unveiled Conversational AI 2.0—a major leap forward in its platform designed for advanced enterprise voice agents.
This latest release comes only four months after the debut of the original version, underscoring the company’s relentless pace of innovation. The update arrives just a day after competitor Hume introduced its turn-based voice model, EVI 3, and amid growing momentum in open-source voice AI. While some skeptics had prematurely written ElevenLabs off, Conversational AI 2.0 proves the company is far from finished.
Smarter, More Natural Conversations
At the core of the new platform is a cutting-edge turn-taking model that dramatically improves conversational fluidity. Unlike older systems prone to robotic delays or interruptions, this model interprets real-time speech patterns—like hesitations and filler words—to determine the right moment to speak or listen. The result is more natural and human-like interactions, a critical improvement for applications in customer support and sales, where conversation dynamics matter.
Seamless Multilingual Interactions
Conversational AI 2.0 also debuts automatic language detection, allowing the system to recognize and respond in different languages within the same conversation. This is a significant win for global enterprises serving diverse customer bases, eliminating the need for manual language selection and making interactions more inclusive and efficient.
Enterprise-Ready Features
One of the standout enterprise features is the built-in Retrieval-Augmented Generation (RAG) capability. This allows voice agents to pull accurate, real-time information from external knowledge bases while maintaining low latency and high privacy standards. Whether it’s a medical assistant accessing treatment protocols or a customer support agent retrieving product specs, RAG enhances responsiveness and reliability.
Additionally, HIPAA compliance and optional EU data residency support make the platform a viable option for regulated industries like healthcare and finance. ElevenLabs has prioritized enterprise-grade security, ensuring the system can be trusted for sensitive tasks.
Versatile, Multimodal, and Scalable
The platform now supports multimodal communication, enabling voice agents to operate across voice and text channels with a single design. It also includes a multi-character mode, where agents can switch between different personas—ideal for training simulations, content creation, or branded campaigns.
For outbound communication, Conversational AI 2.0 introduces batch calling, enabling businesses to launch high-volume, automated outreach campaigns for surveys, notifications, or personalized sales messages. This feature is particularly valuable for scaling customer engagement without expanding headcount.
Transparent and Flexible Pricing
ElevenLabs offers a tiered pricing structure that scales with business needs. Plans range from a free tier for experimentation to a Business plan priced at $1,320/month, supporting up to 13,750 minutes and 30 concurrent calls. Lower-tier plans like Starter ($5/month) and Creator ($11/month) provide accessible entry points for startups and developers, while the Pro and Scale tiers offer increased capacity for growing teams.
A New Standard for Voice AI
With Conversational AI 2.0, ElevenLabs is positioning itself at the forefront of enterprise voice AI. The company aims to empower organizations with the tools to build voice agents that are not only intelligent and fast, but also natural, multilingual, secure, and highly customizable.
As the company stated in its product announcement, “The potential of conversational AI has never been greater. The time to build is now.”
Developers and businesses interested in exploring the platform can visit the ElevenLabs documentation, access the developer portal, or connect with the sales team to learn how to integrate Conversational AI 2.0 into their operations.
